Frequently Asked Questions

• Is Decrum a US-specific store?

  Yes. Decrum.com is our dedicated US storefront. While we are a global leather specialist with over 50,000 customers worldwide, this site is built specifically for our American customers — with pricing in USD, US sizing support, and shipping routes direct to all 50 states. We have been trusted by leather jacket buyers across the US since 2015. Read our full brand story here.

• Is Decrum leather real or synthetic?

  We use 100% Genuine Grain Leather, specializing in premium Lambskin and Cowhide. We do not sell faux, vegan, or PU leather. Every Decrum jacket is a natural product designed to be breathable, durable, and improve with age — the more you wear it, the better it looks and feels. If genuine leather matters to you, it matters to us too.

• How long does shipping take? Is it free?

  Yes, shipping is free on all US orders. Standard delivery takes 4–6 business days, and express products arrive in 2–4 business days. We ship via DHL, FedEx, or USPS with full tracking. You will receive a tracking link by email as soon as your order is dispatched — or you can check your shipment status anytime on our Track Your Order page.

• Are there any hidden customs or import duties for US orders?

  Most US shipments incur no customs duty. In the rare case that you are charged, we will refund 100% of any duty costs — fast and hassle-free. Simply email your receipt to support@decrum.com and we will take care of it. See our full Shipping Policy for more details.

• How do Decrum sizes compare to US standard sizing?

  Our jackets are designed with a modern, tailored fit. We recommend measuring your chest in inches and matching it against our Size Guide — we provide exact chest measurements so you can shop by body measurement rather than guessing by label. For a looser fit or if you plan to layer over a hoodie, always go one size up. Still unsure? Contact us at our contact page and we will advise before you order.

• What is your return policy if the jacket doesn't fit?

  We offer free returns for all US customers. If your jacket is not the right fit, initiate your return within 30 days of delivery through our Return & Exchange page — we provide a prepaid return shipping label so the process is completely free. Items must be unworn, unwashed, and have tags attached. Once your return passes inspection, your exchange ships immediately.

• How do I maintain my leather jacket in the US climate?

  Leather care varies by US region. In dry climates like the Southwest — Arizona, Nevada, Southern California — apply a quality leather conditioner every 4–6 months to prevent the hide from drying and cracking. In wetter regions like the Pacific Northwest or the Northeast, use a water-repellent leather spray and always air-dry naturally after rain — never near a heater or radiator. In all climates, store on a padded hanger in a breathable garment bag, never in plastic. For a full care routine, visit our Leather Jacket Care Guide.